Business Services

Business Services Industry overview

There is a current workforce of 405,000 in the Business Services industry and this is forecast to grow significantly. There are employment and career opportunities in the areas of:

  • Business Administration
  • Business Sales
  • Customer Contact
  • Human Resources
  • Legal Services
  • Management
  • Marketing
  • Recordkeeping
  • Small Business Management
  • Unionism and Industrial Relations
  • Project Management

Deciding which employment and or career pathway to follow requires evaluation of as much valid information as possible. Below is a list of critical factors that will assist in deciding which pathway to choose.

  • How many people an industry employs  in Australia
  • What’s the latest unemployment rate
  • What proportion of males and females  work in it
  • What is the average weekly wage
  • What  the crystal ball tells  about the future
  • What are the  main jobs
  • How many people are in the industry in NSW
  • Which locations in NSW have the largest numbers of workers


Where do I find a list of occupations?

Eighteen selected jobs were highlighted in the overview as follows

Advertising and Sales Managers  
Call or Contact Centre workers 
Call, Contact Centre &Customer Service Managers
Clerks (Court &Legal)
Clerks (Filing &Registry)
Clerks (General)
Contract Program and Project Administrators
Corporate Services Managers
Data Entry Operator
Human Resource Professionals
Human Resource Managers  
Importers, Exporters and Wholesalers
Management and Organisation Analysts
Office Managers
Policy and Planning Managers  
Records Managers
Safety Inspectors

To find out more about the jobs/occupations click here.

The 18 occupations listed as part of Business Services can be accessed by clicking on a job title which will open to a comprehensive overview of the occupation including Job prospects, weekly earnings and occupation size.


Go to Reports and Links and click on Occupational Bulletin and obtain a summary of occupation that will prove very helpful


What qualifications will I need?

Once you’ve chosen one or more occupations as potential employment/career targets the next step is to find their relationship to qualifications required to work in the Industry. To get the full picture click here and follow the steps.

Qualifications and Occupations/Industry Sectors:

Please enter either

BSB07 Business Services Training Package and Click on View Report


Is there any financial assistance available?

At this point one or maybe two job/career selections have been made and now the question is how is the training undertaken and completed to match industry requirements. The following two pathways have been selected because both provide assistance in obtaining the necessary training to achieve entry into the industry.   

(a) Traineeships in Business Services in NSW

(b) Training courses subsidised by the NSW Government


Can the skills I already have be recognised?

'Skills recognition' is a generic term that can be used to cover the range of ways an individual's skills, experience, knowledge and qualifications can be formally acknowledged, including: Recognition of Prior Learning (RPL) Credit transfer (including national recognition) Overseas qualifications assessment.



Recognition of Prior Learning (RPL) involves the assessment of previously unrecognised skills and knowledge an individual has achieved outside the formal education and training system. 

RPL assesses this unrecognised learning against the requirements of a formal qualification. By removing the need for duplication of learning, RPL encourages an individual to continue upgrading their skills and knowledge through structured education and training towards formal qualifications and improved employment outcomes.

In order to recognise prior learning it is necessary to: compare the informal or non-formal learning the individual has achieved against the learning outcomes or performance criteria of the course or qualification for which the student is using as a basis for seeking entry or the award of credit, and determine appropriate evidence to support the claim of prior learning. 

The processes used to assess RPL applications may take several (not mutually exclusive) forms, for example:

• participation in exactly the same or modified versions of the assessment the student would be required to complete as part of the full course
• assessment based on a portfolio of evidence
• direct observation of demonstration of skill or competence
• reflective papers, journals or portfolios that relate past learning to the learning or competency outcomes of the current course or qualification
• provision of examples of the student's work drawn from the workplace, social, community or other setting in which the student applies their learning, skill or competence;
• testimonials of learning, skill or competence; or
• combinations of any of the above.


Can a course of study I’ve already completed by credited towards another course of study?

Credit transfer involves assessing a previously completed course or subject to see if it provides equivalent learning or competency outcomes to those required within the student's current course of study.

It is used when a student seeks credit for a course or subject they have already completed. It is based on agreements between institutions or organisations as to the credit value to be given for specific units of competency and learning outcomes within a course or qualification. Formal documentation of equivalence (for example a mapping guide) is required.

Credit transfer can also be cross-sectoral. For example, students may seek to have vocational education and training qualifications credited against higher education subjects, or the reverse. Processes for credit transfer should be developed and administered by individual organisations.


What is National Recognition?

National recognition is unique to the vocational education and training system. It means that a student automatically has credit for units of competency that they have completed at another registered training organisation (RTO).

A statement of attainment from another RTO that contributes to a qualification is reported as a form of credit transfer.


Are my overseas qualifications valid in Australia?

There are several options available to individuals who hold overseas qualifications, but wish to commence a career in Australia. Comparisons between overseas qualifications and Australian qualifications (except for school-level qualifications) may be established through the National Office of Overseas Skills Recognition (NOOSR) — a Commonwealth government agency. Individuals seeking formal recognition of their qualifications should contact NOOSR.

While formal recognition of overseas qualification is possible through NOOSR, ASIC has specific obligations for Australia and it will almost certainly be necessary to undertake some additional training (or assessment) to meet Australian regulatory requirements, particularly in relation to the distinct characteristics and products of the Australian environment.

This exercise of locally qualifying yourself will involve approaching an Australian training organization, known as a Registered Training Organisation (RTO), to do an assessment of your skills and education for you and determine in which area or areas you require additional training to become fully compliant with current regulation.