CULTURAL & CREATIVE

Job Detail

   Customer Service Coordinator/Supervisor

Employees lead and coordinate teams of ushers and box office staff as well as advising on and processing customer ticketing orders.

Qualification Information

CORE UNITS (6 required)
  • Source and apply entertainment industry knowledge
  • Work in a culturally diverse environment
  • Provide quality service to customers
  • Deal with conflict and resolve complaints
  • Implement workplace health, safety and security procedures
  • Lead work teams
ELECTIVE UNITS (9 required)
  • Usher patrons
  • Sell products and services
  • Advise on products and services
  • Process incoming customer orders
  • Provide seating and ticketing advice
  • Monitor entry to a venue
  • Organise in-house functions
  • Manage venue services
  • Manage diversity

Course:  CUE40403 Certificate IV in Venues and Events (Customer Service)

Training Package:  CUA Creative Arts and Culture Training Package Version 2.0

More Australian Apprenticeships Information

NSW VIC QLD ACT NT SA WA TAS
Yes Yes No Yes No Yes No No

Back to job list